{"id":15084,"date":"2018-07-23T11:29:44","date_gmt":"2018-07-23T09:29:44","guid":{"rendered":"https:\/\/openmet-xc2.whads.com\/openmet-customers\/encuestas-nps\/"},"modified":"2025-02-12T14:25:13","modified_gmt":"2025-02-12T12:25:13","slug":"nps-surveys","status":"publish","type":"page","link":"https:\/\/openmet-xc2.whads.com\/en\/openmet-customers\/nps-surveys\/","title":{"rendered":"NPS surveys"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"customers-badge\">Openmet Customers<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-section has-inner-blocks-gap-none getwid-margin-top-none getwid-section-content-full-width\" style=\"margin-bottom:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none getwid-justify-content-flex-start\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<h1 class=\"wp-block-heading has-huge-font-size\">NPS \u00ae surveys<\/h1>\n\n\n\n<p class=\"has-normal-font-size\">NPS consulting, software and services with our <strong>NPS surveys<\/strong> to better know your customers and improve their experience  <\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns nps-header is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top animated fadeInUp is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/bulb.svg\" alt=\"captura el feedback dels clients\" class=\"wp-image-14407\"\/><\/figure>\n<\/div>\n\n\n<p><strong><strong>Get feedback<br>from your clients<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column animated fadeInUp delay-200ms is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/magnifying.svg\" alt=\"analitza els resultats\" class=\"wp-image-14414\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-black-color has-text-color\"><strong><strong>Analyze results in real time<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column animated fadeInUp delay-500ms is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\"><div class=\"wp-block-image pr-1\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"55\" height=\"55\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/gear.svg\" alt=\"pren decisions\" class=\"wp-image-14417\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-black-color has-text-color\"><strong><strong>Take decisions to improve client experience<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">We help you improve your customers&#8217; experience<\/h2>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column py-4 has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f8fc\"><div class=\"wp-block-image mt-3\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"75\" height=\"80\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/encuestas-nps-orienta.svg\" alt=\"customer focused\" class=\"wp-image-14398\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Make your company customer-focused<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Be flexible and adapt to their needs, to become a customer-centric organization.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column py-4 has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f8fc\"><div class=\"wp-block-image mt-3\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"80\" height=\"75\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/encuestas-nps.svg\" alt=\"improve your business\" class=\"wp-image-14401\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Improve your business<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Increase client loyalty and testimonials by using the NPS\u00ae methodology.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section nps-section alignwide alignwide\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">1. Get feedback from your clients with NPS\u00ae Surveys<\/h3>\n\n\n\n<p>We\u2019ll help you to:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>Understand and rate your clients\u2019 experience (B2C and B2B clients)<\/li>\n\n\n\n<li>Define a process of periodic surveys and continuous improvement<\/li>\n\n\n\n<li>Create a good NPS survey<\/li>\n<\/ul>\n\n\n\n<p>Naturally, we\u2019ll help you interview your clients, using whatever method you require:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>By telephone, e-mail, web form or face to face in the street<\/li>\n\n\n\n<li>Automatically \/ Integrating with your CRM<\/li>\n\n\n\n<li>In any language<\/li>\n\n\n\n<li>On a daily, weekly, termly or yearly basis with whatever way you want. We\u2019ll find a way!<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/esurvey-en.png\" alt=\"e surveys\" class=\"wp-image-16301\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/esurvey-en.png 600w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/esurvey-en-300x182.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>e-surveys<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/analisis-resultados-2.png\" alt=\"analysis of results\" class=\"wp-image-16552\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/analisis-resultados-2.png 600w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/analisis-resultados-2-300x182.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Analysis of results with <a href=\"https:\/\/openmet-xc2.whads.com\/en\/openmet-feedback-manager\/data-analytics\/\">Openmet Feedback Manager<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">2. Analyze results in real time<\/h3>\n\n\n\n<p>Using our data analytics software <strong><a href=\"\/en\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a><\/strong>, you can analyze results in real time and:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>View the NPS and other KPIs<\/li>\n\n\n\n<li>View the client\u2019s journey and touchpoints<\/li>\n\n\n\n<li>Compare and filter clients based on their characteristics<\/li>\n\n\n\n<li>Integrate your internal data in the analytics<\/li>\n\n\n\n<li>Understand which action plans and KPIs could be the most effective, thanks to the powerful statistical analysis<\/li>\n\n\n\n<li>Produce automatic reports in Word, PDF, Excel and PowerPoint<\/li>\n\n\n\n<li>Share online results with managers<\/li>\n\n\n\n<li>Have real time alerts that notify you when clients are unsatisfied<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">3. Take decisions to improve client experience<\/h3>\n\n\n\n<p>If you want, our NPS experts will help you to:<\/p>\n\n\n\n<ul class=\"wp-block-list checked customers\">\n<li>Interpret the results<\/li>\n\n\n\n<li>Understand your comparative positioning in the market<\/li>\n\n\n\n<li>Understand what aspects of your product or service are the most important for your clients<\/li>\n\n\n\n<li>Understand what measures and actions you can take to improve client loyalty, experience and satisfaction<\/li>\n<\/ul>\n\n\n\n<p><strong><a href=\"https:\/\/openmet-xc2.whads.com\/en\/openmet-feedback-manager\/you-make-plans\/\">Openmet YouMakePlans<\/a><\/strong> will also help you with the process of defining objectives and action plans for improvement and monitoring them.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2.png\"><img decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2.png\" alt=\"objectives and action plans\" class=\"wp-image-16214\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2.png 600w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/11\/objetivos-mejora-encuestas-nps-2-300x182.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Objectives and action plans with <a href=\"https:\/\/openmet-xc2.whads.com\/en\/openmet-feedback-manager\/you-make-plans\/\">Openmet YouMakePlans<\/a> <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull animated fadeInUp alignfull\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-normal\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>To help you better understand our products and services, we provide you with a <strong>free NPS<sup>\u00ae<\/sup> survey demo<\/strong>.<\/p>\n\n\n\n<p>Automatic demonstration of the software through the Internet and e-mail (sending electronic sample surveys and access to the Openmet Feedback Manager Business Intelligence environment to see the results):<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"gap: 20px;\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap gtm-satisfaccionclientes-en wp-block-ub-button\" id=\"ub-button-d57a499d-2087-4cc7-887d-8adc895e2630\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/openmet-xc2.whads.com\/en\/nps-survey-demo\/\" target=\"_blank\" rel=\"noopener noreferrer  nofollow \" class=\"ub-button-block-main ub-button-small   ub-button-flex-small\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #0693e3; --ub-button-hover-border: 3px solid #0693e3; border-top-left-radius: 60px;; border-top-right-radius: 60px;; border-bottom-left-radius: 60px;; border-bottom-right-radius: 60px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row-reverse\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\"><strong>NPS<strong><sup>\u00ae<\/sup><\/strong> Survey Demo<\/strong><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:80px\" aria-hidden=\"true\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-default alignwide\" style=\"background-color:#999999;color:#999999\"\/>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group mb-2 animated fadeInUp\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading display-3\">Blog<\/h2>\n\n\n\n<p class=\"has-text-align-left alignleft has-text-color\" style=\"color:#999999\">If you want to know more, at Openmet Group we write our own articles in order to help you grow your business <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/en\/blog\" style=\"background-color:#0d99cc\">read more<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:10px\" aria-hidden=\"true\"><\/div>\n\n\n        <div class=\"wp-block-getwid-custom-post-type custom-post-type-post has-layout-grid has-spacing-normal\">\n            <div class=\"wp-block-getwid-custom-post-type__wrapper getwid-columns getwid-columns-3\">\n                \t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc2.whads.com\/en\/evaluate-your-organizations-well-being\/\">\n        <img decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2024\/04\/OI-main-768x768.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Evaluate Your Organization\u2019s Well-Being\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2024\/04\/OI-main-768x768.png 768w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2024\/04\/OI-main-300x300.png 300w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2024\/04\/OI-main-150x150.png 150w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2024\/04\/OI-main-120x120.png 120w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2024\/04\/OI-main.png 1000w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc2.whads.com\/en\/evaluate-your-organizations-well-being\/\">Evaluate Your Organization\u2019s Well-Being<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc2.whads.com\/en\/category\/customer-satisfaction\/\" rel=\"category tag\">Customer Satisfaction<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>Organizational well-being is a vital component for the success and sustainability of any organization. Having tools to assess the level of well-being within the organization is increasingly important, as it&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc2.whads.com\/en\/surveys-with-question-rotation\/\">\n        <img decoding=\"async\" width=\"640\" height=\"371\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/05\/surveys-with-question-rotation.jpeg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Surveys with Question Rotation\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/05\/surveys-with-question-rotation.jpeg 649w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/05\/surveys-with-question-rotation-300x174.jpeg 300w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/05\/surveys-with-question-rotation-100x58.jpeg 100w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc2.whads.com\/en\/surveys-with-question-rotation\/\">Surveys with Question Rotation<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc2.whads.com\/en\/category\/customer-satisfaction\/\" rel=\"category tag\">Customer Satisfaction<\/a> <a href=\"https:\/\/openmet-xc2.whads.com\/en\/category\/openmet-customers\/\" rel=\"category tag\">Openmet Customers<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by customers completing&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc2.whads.com\/en\/distribution\/\">\n        <img decoding=\"async\" width=\"640\" height=\"384\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-768x461.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Survey analytics: Distribution of answers\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-768x461.jpg 768w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-300x180.jpg 300w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers-100x60.jpg 100w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2017\/03\/survey-analytics-distribution-of-answers.jpg 781w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc2.whads.com\/en\/distribution\/\">Survey analytics: Distribution of answers<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc2.whads.com\/en\/category\/customer-satisfaction\/\" rel=\"category tag\">Customer Satisfaction<\/a> <a href=\"https:\/\/openmet-xc2.whads.com\/en\/category\/openmet-customers\/\" rel=\"category tag\">Openmet Customers<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>Survey Analytics \u2013 Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis involves analyzing&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t            <\/div>\n\n                    <\/div>\n        \n\n\n<div class=\"wp-block-getwid-section alignfull alignfull getwid-margin-bottom-none getwid-section-content-full-width\" style=\"margin-top:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-getwid-section openmet-cta animated fadeInUp getwid-margin-top-none getwid-margin-bottom-none\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-mobile-left-small getwid-padding-mobile-right-small getwid-margin-left-none getwid-margin-right-none\" style=\"padding-top:40px;padding-bottom:80px;padding-left:15%;padding-right:15%\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/smile.png\" alt=\"\" class=\"wp-image-13585\" width=\"48\" height=\"48\"><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center h3\" style=\"font-size:30px\">How can we help?<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Here at <strong>Openmet Customers<\/strong> we can help you to manage and diagnose a large proportion of key information needed to ensure a better knowledge and understanding of the customer.<br>Openmet Customers helps you to maximise success in your market research projects thanks to the combination of our know-how and the help of our consultants, specialists and call-center agents, as well as our Openmet Feedback Manager software : <strong>E-Surveys, CATI and CAWI (capture of electronic data) + KPIs (dashboards and indicators) + Business Intelligence (results analysis environment)<\/strong>.<br>We can conduct local or worldwide surveys, via e-surveys, phone surveys or other channels.<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right has-text-color has-medium-font-size\" style=\"color:#0d99cc\"><strong>Why don&#8217;t we start?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center alignleft is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right is-style-fill has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"\/en\/contact-us\/\" style=\"background-color:#0d99cc\"><strong>contact Openmet Group<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Openmet Customers NPS and consulting software allows you to develop NPS surveys to capture your customers&#8217; feedback, analyze the results in real time and make decisions to improve the customer experience.<\/p>\n<p>Orienta tu empresa a los clientes y mejora tu negocio aumentando la fidelizaci\u00f3n y referencias utilizando la metodolog\u00eda NPS\u00ae&#8230;<\/p>\n<p><a class=\"openmet-read-more-link\" href=\"https:\/\/openmet-xc2.whads.com\/en\/openmet-customers\/nps-surveys\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":5,"featured_media":13778,"parent":15071,"menu_order":75,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"class_list":["post-15084","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/encuesta-nps.svg","_links":{"self":[{"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/pages\/15084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/comments?post=15084"}],"version-history":[{"count":27,"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/pages\/15084\/revisions"}],"predecessor-version":[{"id":19086,"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/pages\/15084\/revisions\/19086"}],"up":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/pages\/15071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/media\/13778"}],"wp:attachment":[{"href":"https:\/\/openmet-xc2.whads.com\/en\/wp-json\/wp\/v2\/media?parent=15084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}