{"id":15076,"date":"2014-04-28T11:12:54","date_gmt":"2014-04-28T11:12:54","guid":{"rendered":"https:\/\/openmet-xc2.whads.com\/openmet-customers\/satisfaccion-de-clientes\/"},"modified":"2025-02-12T14:27:45","modified_gmt":"2025-02-12T12:27:45","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/openmet-xc2.whads.com\/en\/openmet-customers\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"\n
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Openmet Customers<\/p>\n<\/div><\/div>\n\n\n\n

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Customer satisfaction<\/h1>\n\n\n\n

We are experts in customer satisfaction studies and surveys<\/strong>. We help you to know what your customers think of your company and so you can know how to improve and get more satisfied and loyal customers.<\/p>\n\n\n\n

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Contact our experts<\/a><\/div>\n<\/div>\n<\/div>
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Advice, evaluation, diagnosis and action plan to improve customer satisfaction evaluation processes<\/h2>\n\n\n\n

Customer satisfaction surveys<\/strong> allow companies to find out about client opinions on different aspects of the product or service that contribute to their satisfaction (e.g. customer service, corporate image, after-sales service, etc.).<\/p>\n\n\n\n

Customer experience projects try to measure the emotional response of the customers while their interaction with your company (the different touchpoints during the customer journey), using NPS\u00ae \u2013 Net Promoter\u00ae Score or similar metrics.
These types of projects obtain direct feedback from customers and create objective metrics relating to factors that need to be improved in order to increase the customer experience, satisfaction, and loyalty.
It can also be used to identify areas to improve and critical areas for the company as well as to improve internal customer orientation processes.<\/p>\n\n\n\n

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To help you better understand our products and services, we provide you with a free Customer Satisfaction survey demo<\/strong>.<\/p>\n\n\n\n

Automatic demonstration of the software through the Internet and e-mail (sending electronic sample surveys and access to the Openmet Feedback Manager Business Intelligence environment to see the results).<\/p>\n\n\n\n

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\n\t\t\t\t\tDemo Evaluation of Customer Satisfaction<\/strong><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Goals and desired results for customer satisfaction<\/h3>\n\n\n\n