{"id":14809,"date":"2014-04-28T11:12:54","date_gmt":"2014-04-28T11:12:54","guid":{"rendered":"https:\/\/openmet-xc2.whads.com\/openmet-customers\/satisfaccion-de-clientes\/"},"modified":"2026-02-05T17:53:50","modified_gmt":"2026-02-05T15:53:50","slug":"satisfaccio-de-clients","status":"publish","type":"page","link":"https:\/\/openmet-xc2.whads.com\/ca\/openmet-customers\/satisfaccio-de-clients\/","title":{"rendered":"Satisfacci\u00f3 de clients"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"customers-badge\">Openmet Customers<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull alignfull\"><div class=\"wp-block-getwid-section__wrapper\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading has-huge-font-size\">Satisfacci\u00f3 de clients<\/h1>\n\n\n\n<p>Som experts en <strong>estudis i enquestes de satisfacci\u00f3 de clients<\/strong>. T&#8217;ajudem a con\u00e8ixer qu\u00e8 opinen els teus clients de la teva empresa i aix\u00ed podr\u00e0s saber com millorar i aconseguir clients m\u00e9s satisfets i fidels.<\/p>\n\n\n\n<p>Oferim assessoria, avaluaci\u00f3, diagn\u00f2stic i pla d&#8217;acci\u00f3 de millora dels processos d&#8217;avaluaci\u00f3 de la satisfacci\u00f3 del client.<\/p>\n\n\n\n<p>Som una de les poques empreses del m\u00f3n amb la <a href=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" data-type=\"link\" data-id=\"https:\/\/www.netpromotersystem.com\/resources\/vendors\/\" target=\"_blank\" rel=\"noopener\">llic\u00e8ncia oficial de Bain<\/a> per fer servir NPS.<\/p>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size animated pulse is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\" style=\"font-size:8px\">\n<div class=\"wp-block-button chevron-right\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-custom-font-size wp-element-button\" href=\"\/ca\/contacta\/\" style=\"background-color:#0d99cc;font-size:16px\" target=\"_blank\" rel=\"noreferrer noopener\">Contacta amb els nostres experts<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube animated fadeInUp wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Satisfacci\u00f3n y perfil de clientes con OpenMet\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/WutsKVHqocw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Assessoria, avaluaci\u00f3, diagn\u00f2stic i pla d&#8217;acci\u00f3 de millora dels processos d&#8217;avaluaci\u00f3 de la satisfacci\u00f3 del client<\/h2>\n\n\n\n<p>Les <strong>enquestes de satisfacci\u00f3 del client<\/strong> permeten con\u00e8ixer l&#8217;opini\u00f3 dels clients sobre els diferents atributs del producte\/servei que contribueixen a la seva satisfacci\u00f3 (p.ex: l&#8217;atenci\u00f3 al client, el preu, la imatge corporativa, el servei post-venda, etc.).<\/p>\n\n\n\n<p>Aquest tipus de projectes permeten <strong>obtenir feedback dels clients<\/strong> i comptar amb m\u00e8triques objectives (per exemple NPS\u00ae \u2013 Net Promoter\u00ae Score) sobre els aspectes que haur\u00edem de millorar en el nostre negoci per a aconseguir augmentar la seva satisfacci\u00f3 i la seva fidelitzaci\u00f3. Tamb\u00e9 serveixen per a identificar punts de millora i \u00e0rees cr\u00edtiques de l&#8217;empresa i millorar els processos interns de qualitat i orientaci\u00f3 al client.<br><\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:80px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Objectius i resultats desitjats per a la satisfacci\u00f3 de clients<\/h3>\n\n\n\n<ul style=\"background-color:#f5f8fc\" class=\"wp-block-list checked customers has-background\">\n<li>Con\u00e8ixer la satisfacci\u00f3 dels clients i comprendre quins aspectes la determinen<\/li>\n\n\n\n<li>Comptar amb KPIs, m\u00e8triques, indicadors tipus NPS\u00ae (Net Promoter\u00ae Score) i dades objectives per a la presa de decisions<\/li>\n\n\n\n<li>Avaluar els aspectes clau que afecten l&#8217;experi\u00e8ncia dels clients<\/li>\n\n\n\n<li>Identificar els aspectes que fidelitzen als clients<\/li>\n\n\n\n<li>Descobrir quins clients estan m\u00e9s satisfets i poden ser l&#8217;objectiu d&#8217;estrat\u00e8gies de upselling o cross-selling<\/li>\n\n\n\n<li>Augmentar la competitivitat de l&#8217;empresa i els avantatges competitius<\/li>\n\n\n\n<li>Identificar punts de millora i \u00e0rees cr\u00edtiques<\/li>\n\n\n\n<li>Obrir un canal de comunicaci\u00f3 directa entre el client i l&#8217;empresa<\/li>\n\n\n\n<li>Millorar els processos interns d&#8217;orientaci\u00f3 al client<\/li>\n\n\n\n<li>Facilitar l&#8217;avaluaci\u00f3 dels processos de venda i postvenda<\/li>\n\n\n\n<li>Posar en marxa processos de qualitat (ISO, EFQM, etc.) i millora cont\u00ednua de la satisfacci\u00f3 dels clients<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Com treballem la satisfacci\u00f3 del client<\/h3>\n\n\n\n<ul style=\"background-color:#f5f8fc\" class=\"wp-block-list checked customers has-background\">\n<li>Els nostres experts en satisfacci\u00f3 us assessoraran en la metodologia (p. ex.: EFQM, Servqual, etc.) i el disseny i validaci\u00f3 del q\u00fcestionari de satisfacci\u00f3.<\/li>\n\n\n\n<li>Ens adaptem a model d&#8217;enquesta i q\u00fcestionari aportats per client.<\/li>\n\n\n\n<li>Gestionem el proc\u00e9s de distribuci\u00f3 i captura de dades pel canal que sigui m\u00e9s adequat en cada cas (mitjan\u00e7ant enquestes electr\u00f2niques, enquestes telef\u00f2niques, enquestes per SMS, enquestes per Whatsapp, enquestadors a peu de carrer, codis QR i\/o formularis en paper)<\/li>\n\n\n\n<li>A vegades podem aprofundir en l&#8217;opini\u00f3 dels clients mitjan\u00e7ant entrevistes individuals en profunditat i focus groups<\/li>\n\n\n\n<li>Tens a la teva disposici\u00f3 la plataforma <strong><a href=\"\/ca\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a><\/strong>, que permet la f\u00e0cil visualitzaci\u00f3 i an\u00e0lisi de les respostes en un entorn de Business Intelligence, des del qual tamb\u00e9 podr\u00e0s crear tot tipus d&#8217;informes<\/li>\n\n\n\n<li>Analitzem i presentem els resultats de l&#8217;estudi de satisfacci\u00f3 identificant les fortaleses i \u00e0rees de millora per a saber com augmentar la satisfacci\u00f3 dels clients<\/li>\n\n\n\n<li>T&#8217;ajudem a construir un pla d&#8217;acci\u00f3 de millora i <strong>et proporcionem el nostre programari <a href=\"\/ca\/openmet-feedback-manager\/you-make-plans\/\">YouMakePlans<\/a><\/strong> perqu\u00e8 puguis desplegar i fer el seguiment de les millores<\/li>\n\n\n\n<li>Acompanyem i secundem durant tot proc\u00e9s, perqu\u00e8 tot vagi b\u00e9 i obtinguis resultats rellevants que ajudin la teva empresa a millorar<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:32px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-getwid-section alignfull animated fadeInUp alignfull\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-normal\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Per ajudar-te a con\u00e8ixer millor qu\u00e8 \u00e9s una enquesta de <strong>satisfacci\u00f3 de clients<\/strong>, posem a la teva disposici\u00f3 una <strong>demostraci\u00f3 gratu\u00efta<\/strong>. Aquesta demostraci\u00f3 autom\u00e0tica del software \u00e9s a trav\u00e9s d&#8217;internet i e-mail.<\/p>\n\n\n\n<p>Rebr\u00e0s una enquesta electr\u00f2nica d&#8217;exemple i un acc\u00e9s demo a l&#8217;entorn Openmet Feedback Manager de Business Intelligence per veure&#8217;n els resultats.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"gap: 20px;\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap gtm-climalaboral-es wp-block-ub-button\" id=\"ub-button-123db4c1-54e3-42e4-9252-172ef4acd931\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/openmet-xc2.whads.com\/ca\/demostracio-enquesta-satisfaccio-clients\/\" target=\"_blank\" rel=\"noopener noreferrer  nofollow \" class=\"ub-button-block-main ub-button-small   ub-button-flex-small\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #0693e3; --ub-button-hover-border: 3px solid #0693e3; border-top-left-radius: 60px;; border-top-right-radius: 60px;; border-bottom-left-radius: 60px;; border-bottom-right-radius: 60px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row-reverse\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\"><strong>Demo Enquesta Satisfacci\u00f3 de Clients<\/strong><\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:79px\" aria-hidden=\"true\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-default alignwide\" style=\"background-color:#999999;color:#999999\"\/>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:40px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-group mb-2 animated fadeInUp\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading display-3\">Blog<\/h2>\n\n\n\n<p class=\"has-text-align-left alignleft has-text-color\" style=\"color:#999999\">Si vols con\u00e8ixer m\u00e9s, a Openmet Group redactem articles propis per ajudar-te a fer cr\u00e9ixer el teu negoci <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"\/ca\/blog\" style=\"background-color:#0d99cc\">veure-ho tot<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:10px\" aria-hidden=\"true\"><\/div>\n\n\n        <div class=\"wp-block-getwid-custom-post-type custom-post-type-post has-layout-grid has-spacing-normal\">\n            <div class=\"wp-block-getwid-custom-post-type__wrapper getwid-columns getwid-columns-3\">\n                \t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/calcul-nps-2025\/\">\n        <img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Guia completa de l\u2019NPS: com calcular-lo i interpretar-lo\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-768x512.jpg 768w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-300x200.jpg 300w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-1024x683.jpg 1024w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-1536x1024.jpg 1536w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2025\/10\/13862365_5370010-2048x1365.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc2.whads.com\/ca\/calcul-nps-2025\/\">Guia completa de l\u2019NPS: com calcular-lo i interpretar-lo<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>El Net Promoter Score (NPS) s\u2019ha convertit en una de les m\u00e8triques m\u00e9s utilitzades per mesurar la satisfacci\u00f3 i la lleialtat dels clients. La seva simplicitat i capacitat per oferir&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/maximitza-impacte-positiu-enquestes-satisfaccio-clients\/\">\n        <img decoding=\"async\" width=\"640\" height=\"364\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Maximitza l&#8217;impacte positiu de les enquestes de satisfacci\u00f3 de clients\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients.png 768w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2023\/11\/maximitza-enquestes-satisfaccio-clients-300x171.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc2.whads.com\/ca\/maximitza-impacte-positiu-enquestes-satisfaccio-clients\/\">Maximitza l&#8217;impacte positiu de les enquestes de satisfacci\u00f3 de clients<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>Des de fa anys, la satisfacci\u00f3 dels clients s&#8217;ha convertit en un pilar fonamental per a l&#8217;\u00e8xit de les empreses. Els clients satisfets no nom\u00e9s repeteixen, sin\u00f3 que tamb\u00e9 recomanen&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='wp-block-getwid-custom-post-type__post'>\n\t\t\t\t\t\t\t\t\t\n<div class=\"wp-block-group blog-post-grid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-getwid-template-post-featured-image aligncenter\" >\n            <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/convertir-clients-detractors-en-oportunitats-exit-empresa\/\">\n        <img decoding=\"async\" width=\"640\" height=\"364\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"Com convertir els clients detractors en oportunitats per a l&#8217;\u00e8xit de l&#8217;empresa\" srcset=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa.png 768w, https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2023\/02\/detractors-empresa-300x171.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>            <\/a>\n    <\/div>\n\n\n\n<h3 class=\"wp-block-getwid-template-post-title h4\"><a class=\"wp-block-getwid-template-post-title__link\" href=\"https:\/\/openmet-xc2.whads.com\/ca\/convertir-clients-detractors-en-oportunitats-exit-empresa\/\">Com convertir els clients detractors en oportunitats per a l&#8217;\u00e8xit de l&#8217;empresa<\/a><\/h3>\n\n\n<div class=\"wp-block-getwid-template-post-meta has-direction-row\" >\n    \n\n<div class=\"wp-block-getwid-template-post-categories has-text-color\"  style=\"color:#999999;\" >\n        <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/category\/openmet-customersca\/\" rel=\"category tag\">Openmet Customers<\/a> <a href=\"https:\/\/openmet-xc2.whads.com\/ca\/category\/satisfaccio-de-clients\/\" rel=\"category tag\">Satisfacci\u00f3 de Clients<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-getwid-template-post-content is-excerpt\" ><p>La majoria de projectes d\u2019experi\u00e8ncia i satisfacci\u00f3 de client realitzats per Openmet inclouen una pregunta NPS, que classifica els clients en detractors, passius i promotors.En aquest article ens volem centrar&hellip;<\/p><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t            <\/div>\n\n                    <\/div>\n        \n\n\n<div class=\"wp-block-getwid-section alignfull alignfull getwid-margin-bottom-none getwid-section-content-full-width\" style=\"margin-top:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#f5f8fc\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-getwid-section openmet-cta animated fadeInUp getwid-margin-top-none getwid-margin-bottom-none\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-mobile-left-small getwid-padding-mobile-right-small getwid-margin-left-none getwid-margin-right-none\" style=\"padding-top:40px;padding-bottom:80px;padding-left:15%;padding-right:15%\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/smile.png\" alt=\"\" class=\"wp-image-13585\" width=\"48\" height=\"48\"><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center h3\" style=\"font-size:30px\">Com et podem ajudar?<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Des d\u2019<strong>Openmet Customers<\/strong> t\u2019ajudem a gestionar i diagnosticar gran part de la informaci\u00f3 clau per a con\u00e8ixer i comprendre millor els teus clients. Des d\u2019Openmet Customers maximitzem l\u2019\u00e8xit dels teus projectes gr\u00e0cies a la combinaci\u00f3 del nostre know-how i l\u2019ajuda dels nostres consultors i especialistes, a m\u00e9s a m\u00e9s del nostre software <a href=\"\/ca\/openmet-feedback-manager\/\">Openmet Feedback Manager<\/a>: E-Surveys (captura de dades electr\u00f2nica) + KPIs (quadres de comanament i indicadors) + Business Intelligence (entorn d\u2019an\u00e0lisi de resultats).<\/p>\n\n\n\n<div class=\"wp-block-getwid-advanced-spacer\" style=\"height:20px\" aria-hidden=\"true\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right has-text-color has-medium-font-size\" style=\"color:#0d99cc\"><strong>Per qu\u00e8 no comencem?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center alignleft is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size chevron-right is-style-fill has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"\/ca\/contacta\/\" style=\"background-color:#0d99cc\"><strong>contacta amb Openmet Group<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Les enquestes de satisfacci\u00f3 de clients permeten con\u00e8ixer l&#8217;opini\u00f3 dels clients sobre els diferents aspectes que determinen la seva satisfacci\u00f3 i fidelitzaci\u00f3 (p. ex.: l&#8217;atenci\u00f3 al client, la imatge corporativa, servei post-venda, etc.). Aquest tipus de projectes permet obtenir feedback i m\u00e8triques dels clients (com per exemple NPS\u00ae \u2013 Net Promoter\u00ae Score) que ajuden a identificar punts de millora i saber quins aspectes haur\u00edem de millorar en el nostre negoci&#8230;.<\/p>\n<p><a class=\"openmet-read-more-link\" href=\"https:\/\/openmet-xc2.whads.com\/ca\/openmet-customers\/satisfaccio-de-clients\/\">Llegir m\u00e9s<\/a><\/p>\n","protected":false},"author":6,"featured_media":13766,"parent":14803,"menu_order":71,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"class_list":["post-14809","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/openmet-xc2.whads.com\/wp-content\/uploads\/2021\/09\/estudios-satisfaccion-clientes.svg","_links":{"self":[{"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/comments?post=14809"}],"version-history":[{"count":20,"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14809\/revisions"}],"predecessor-version":[{"id":19605,"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14809\/revisions\/19605"}],"up":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/pages\/14803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/media\/13766"}],"wp:attachment":[{"href":"https:\/\/openmet-xc2.whads.com\/ca\/wp-json\/wp\/v2\/media?parent=14809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}